We always strive to be accurate and efficient in order to continue to provide exceptional 3PL services and help you grow your business.
Our team continuously addresses issues which may slow our process or affect our efficiency. To address these issues, we have developed this document outlining our requirements and expectations. This document also explains the operational impact for non-compliance. These penalties are assessed in addition to any standard fees for Inbound Shipments, Outbound Shipments, Storage Fees, or other charges.
Not creating inbound shipment before the product is received = $100 per missing inbound
Missing inbound shipments creates huge operational impact and disrupts the workflow of the warehouse, and causes delays for other clients. The time spent by the warehouse to resolve the missing inbound shipment brings in inefficiencies in
the process. Each missing inbound for the order placed by the client will have a chargeback.
Charge Back: Additional $100 per inbound shipment.
Inbound Shipments that don’t correspond with an order = $100 per incorrect inbound
EACH INCORRECTLY NAMED INBOUND AND HAS A MISSING ORDER NUMBER WILL HAVE A CHARGEBACK. THIS INCLUDES INBOUND SHIPMENT NAMES THAT DO NOT CORRESPOND WITH AN ORDER OR ARE NOT ALIGNED WITH THE SOP SHARED BY SAS CUSTOMER SERVICE DURING THE ONBOARDING
PROCESS.
Charge Back: Additional $100 per Inbound.
Product SKUs not in Inbound Shipment = $10 per SKU
MISSING SKU’S IN THE INBOUND SHIPMENTS CREATES HUGE OPERATIONAL IMPACT AND DISRUPTS THE WORKFLOW OF THE WAREHOUSE, AND CAUSES DELAYS FOR OTHER CLIENTS. THE TIME SPENT BY THE WAREHOUSE TO RESOLVE THE MISSING SKU IN THE INBOUND SHIPMENT BRINGS
IN INEFFICIENCIES IN THE PROCESS. EACH MISSING SKU IN THE INBOUND FOR THE ORDER PLACED BY THE CLIENT WILL HAVE A CHARGEBACK
Charge Back: Additional $10 per SKU.
Gated SKUs with no Prior notice = $55 per instance
WHEN CREATING SHIPMENTS, GATED SKU’S CREATES HUGE OPERATIONAL IMPACT AND DISRUPTS THE WORKFLOW OF THE WAREHOUSE, AND CAUSES DELAYS FOR OTHER CLIENTS. THIS CAUSES DELAYS IN CREATING OUTBOUND SHIPMENTS AS THE GATED SKU’S NEED TO BE PULLED OUT
FROM THE SHIPMENT. EACH GATED SKU IN THE OUTBOUND FOR THE ORDER PLACED BY THE CLIENT WILL HAVE A CHARGEBACK
Charge Back: Additional $55 per instance.
Unexpected large shipment without notice or appointment scheduled = $1/carton or $20/pallet (Private Label clients)
A large shipment is defined as:
(1) shipping container,
(2) one pallet or more via freight
(3) 20 cartons or more via small parcel.
Valid tracking numbers or confirmed delivery date required
Operational impact of non-compliance: It is critical for our staff to be notified of all inbound shipments. This will allow us to prioritize, reserve space, receive freight accurately and process your shipment in a timely manner.
Chargeback: Additional $1/carton or $20/pallet
Missing SKU info and quantity count on cartons or packing slip (unless otherwise agreed upon) = $1/carton or $20/pallet (Private Label clients)
Operational impact of non-compliance: It is critical for our staff to have information on SKU count and quantity count of each carton. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
Chargeback: Additional $1/carton or $20/pallet
LTL/FTL freight shipments or Container shipment: No CID or Company Name on BOL = $100/shipment (Private Label clients)
Operational impact of non-compliance: It is critical for our staff to be able to identify your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
Chargeback: $100/shipment
SMALL PARCEL SHIPMENTS: NO PROPER CARTON MARKINGS = $5/CARTON (PRIVATE LABEL CLIENTS)
Operational impact of non-compliance: It is critical for our staff to be able to identify your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
Chargeback: $5/carton
Overweight pallet > 1500 LBs = $100 per Pallet
Operational impact of non-compliance: Overweight cartons and pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment.
Chargeback: $100/pallet
Poorly stacked pallet that will not stand on its own after cutting off any shrink wrap or outer wrap/strap = $50 per Pallet
Operational impact of non-compliance: Poorly stacked pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment.
Chargeback: $50/pallet
USING PALLETS BELOW AN A OR B GRADE OR PRESENT A DANGER TO STAFF = $25 PER PALLET (PRIVATE LABEL CLIENTS)
Example: nails sticking out of pallets, broken boards, sharp metal.
Operational impact of non-compliance: Low grade pallets increase the risk of injury to our Associates, and damage to our equipment and/or your products. This increases our costs and the time between receiving your shipments and processing
your shipment
Operational impact of non-compliance: Overweight cartons and pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment.
An Overweight carton chargeback occurs when you send a carton containing more than one sellable unit and weighing over 50.0 pounds.
Chargeback: $30/carton
Changing receiving, prep, storage, or shipping plans after Stock and Ship Services has begun work on job = $55 per Hour
OPERATIONAL IMPACT OF NON-COMPLIANCE: IT IS CRITICAL FOR OUR STAFF TO NOT TO HAVE TO REDO WORK AFTER ALREADY BEGINNING WORK ON A JOB. REWORK ADDS LABOR COST, AND SOMETIMES WASTES MATERIALS AS WELL.
Chargeback: $55/hour for time, plus cost of wasted materials
Not notifying Account Manager of any Amazon Removal Orders (Number of SKUs and quantity and Brand) = $200 per Occurrence
Operational impact of non-compliance: It is critical for our staff to have information on SKU count and quantity count of your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely
manner.
Chargeback: $200.00/occurrence
Sending in items that have temperature requirements without prior written approval = $55 per Hour
Operational impact of non-compliance: We have no refrigeration capabilities on site, therefore we have no immediate place to put perishable product. And, for products that require a consistent ~70 F, we have limited storage availability. Our
warehouse may reach over 100 F in summer months.
Chargeback: $55/hr billable hours to address and find a solution
Recurring declined credit card = $40 per Occurrence
Operational impact of non-compliance: It is critical for our staff to work efficiently on jobs with minimal billing problems. A continual problem with declined credit cards results in a significant amount of labor cost.
Chargeback: $40/occurrence
Hazmat Items
Currently Stock and Ship is not accepting any hazmat items. The charges will be determined based on the type of the product and returning those items will be client’sresponsibility.
