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Non-Compliance

We always strive to be accurate and efficient in order to continue to provide exceptional 3PL services and help you grow your business.

Our team continuously addresses issues which may slow our process or affect our efficiency. To address these issues, we have developed this document outlining our requirements and expectations. This document also explains the operational impact for non-compliance. These penalties are assessed in addition to any standard fees for Inbound Shipments, Outbound Shipments, Storage Fees, or other charges.

  1. Not creating inbound shipment before the product is received = $100 per missing inbound
    1. Missing inbound shipments creates huge operational impact and disrupts the workflow of the warehouse, and causes delays for other clients. The time spent by the warehouse to resolve the missing inbound shipment brings in inefficiencies in the process. Each missing inbound for the order placed by the client will have a chargeback.
    2. Charge Back: Additional $100 per inbound shipment.
  2. Inbound Shipments that don’t correspond with an order = $100 per incorrect inbound
    1. EACH INCORRECTLY NAMED INBOUND AND HAS A MISSING ORDER NUMBER WILL HAVE A CHARGEBACK. THIS INCLUDES INBOUND SHIPMENT NAMES THAT DO NOT CORRESPOND WITH AN ORDER OR ARE NOT ALIGNED WITH THE SOP SHARED BY SAS CUSTOMER SERVICE DURING THE ONBOARDING PROCESS.
    2. Charge Back: Additional $100 per Inbound.
  3. Product SKUs not in Inbound Shipment = $10 per SKU
    1. MISSING SKU’S IN THE INBOUND SHIPMENTS CREATES HUGE OPERATIONAL IMPACT AND DISRUPTS THE WORKFLOW OF THE WAREHOUSE, AND CAUSES DELAYS FOR OTHER CLIENTS. THE TIME SPENT BY THE WAREHOUSE TO RESOLVE THE MISSING SKU IN THE INBOUND SHIPMENT BRINGS IN INEFFICIENCIES IN THE PROCESS. EACH MISSING SKU IN THE INBOUND FOR THE ORDER PLACED BY THE CLIENT WILL HAVE A CHARGEBACK
    2. Charge Back: Additional $10 per SKU.
  4. Gated SKUs with no Prior notice = $55 per instance
    1. WHEN CREATING SHIPMENTS, GATED SKU’S CREATES HUGE OPERATIONAL IMPACT AND DISRUPTS THE WORKFLOW OF THE WAREHOUSE, AND CAUSES DELAYS FOR OTHER CLIENTS. THIS CAUSES DELAYS IN CREATING OUTBOUND SHIPMENTS AS THE GATED SKU’S NEED TO BE PULLED OUT FROM THE SHIPMENT. EACH GATED SKU IN THE OUTBOUND FOR THE ORDER PLACED BY THE CLIENT WILL HAVE A CHARGEBACK
    2. Charge Back: Additional $55 per instance.
  5. Unexpected large shipment without notice or appointment scheduled = $1/carton or $20/pallet (Private Label clients)
    1. A large shipment is defined as:
      • (1) shipping container,
      • (2) one pallet or more via freight
      • (3) 20 cartons or more via small parcel.
    2. Valid tracking numbers or confirmed delivery date required
    3. Operational impact of non-compliance: It is critical for our staff to be notified of all inbound shipments. This will allow us to prioritize, reserve space, receive freight accurately and process your shipment in a timely manner.
    4. Chargeback: Additional $1/carton or $20/pallet
  6. Missing SKU info and quantity count on cartons or packing slip (unless otherwise agreed upon) = $1/carton or $20/pallet (Private Label clients)
    1. Operational impact of non-compliance: It is critical for our staff to have information on SKU count and quantity count of each carton. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
    2. Chargeback: Additional $1/carton or $20/pallet
  7. LTL/FTL freight shipments or Container shipment: No CID or Company Name on BOL = $100/shipment (Private Label clients)
    1. Operational impact of non-compliance: It is critical for our staff to be able to identify your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
    2. Chargeback: $100/shipment
  8. SMALL PARCEL SHIPMENTS: NO PROPER CARTON MARKINGS = $5/CARTON (PRIVATE LABEL CLIENTS)
    1. Operational impact of non-compliance: It is critical for our staff to be able to identify your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
    2. Chargeback: $5/carton
  9. Overweight pallet > 1500 LBs = $100 per Pallet
    1. Operational impact of non-compliance: Overweight cartons and pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment. Chargeback: $100/pallet
  10. Poorly stacked pallet that will not stand on its own after cutting off any shrink wrap or outer wrap/strap = $50 per Pallet
    1. Operational impact of non-compliance: Poorly stacked pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment.
    2. Chargeback: $50/pallet
  11. USING PALLETS BELOW AN A OR B GRADE OR PRESENT A DANGER TO STAFF = $25 PER PALLET (PRIVATE LABEL CLIENTS)
    1. Example: nails sticking out of pallets, broken boards, sharp metal.
    2. Operational impact of non-compliance: Low grade pallets increase the risk of injury to our Associates, and damage to our equipment and/or your products. This increases our costs and the time between receiving your shipments and processing your shipment
    3. Chargeback: $25/pallet
  12. OVERWEIGHT CARTON > 50 LBS = $30 PER CARTON (PRIVATE LABEL CLIENTS)
    1. Operational impact of non-compliance: Overweight cartons and pallets increase the risk of injury to our Associates and damage to our equipment. This increases our costs and the time between receiving your shipments and processing your shipment. An Overweight carton chargeback occurs when you send a carton containing more than one sellable unit and weighing over 50.0 pounds.
    2. Chargeback: $30/carton
  13. Changing receiving, prep, storage, or shipping plans after Stock and Ship Services has begun work on job = $55 per Hour
    1. OPERATIONAL IMPACT OF NON-COMPLIANCE: IT IS CRITICAL FOR OUR STAFF TO NOT TO HAVE TO REDO WORK AFTER ALREADY BEGINNING WORK ON A JOB. REWORK ADDS LABOR COST, AND SOMETIMES WASTES MATERIALS AS WELL.
    2. Chargeback: $55/hour for time, plus cost of wasted materials
  14. Not notifying Account Manager of any Amazon Removal Orders (Number of SKUs and quantity and Brand) = $200 per Occurrence
    1. Operational impact of non-compliance: It is critical for our staff to have information on SKU count and quantity count of your shipment. This will allow us to prioritize and receive freight accurately and process your shipment in a timely manner.
    2. Chargeback: $200.00/occurrence
  15. Sending in items that have temperature requirements without prior written approval = $55 per Hour
    1. Operational impact of non-compliance: We have no refrigeration capabilities on site, therefore we have no immediate place to put perishable product. And, for products that require a consistent ~70 F, we have limited storage availability. Our warehouse may reach over 100 F in summer months.
    2. Chargeback: $55/hr billable hours to address and find a solution
  16. Recurring declined credit card = $40 per Occurrence
    1. Operational impact of non-compliance: It is critical for our staff to work efficiently on jobs with minimal billing problems. A continual problem with declined credit cards results in a significant amount of labor cost.
    2. Chargeback: $40/occurrence
  17. Hazmat Items
    1. Currently Stock and Ship is not accepting any hazmat items. The charges will be determined based on the type of the product and returning those items will be client’sresponsibility.
    2. Chargeback: TBD based on the product
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